Government Administration and Policy Implementations: A Cross-Sectional Research on Citizens Satisfaction


  • Feni Rosalia Faculty of Social Politics, The University of Lampung, Indonesia


Government administration quality, new policy implementation, perceived responsiveness, citizen satisfaction, public administration


The government and the people must have a strong relationship to improve citizens' standard of living. This study examines the relationship between the quality of government demonstrations, the implementation of new policies, and citizens' satisfaction, with perceived responsiveness as a moderator. The study aims to determine why the Indonesian government's policy implementation is not satisfactory to its citizens. A Likert scale questionnaire uses simple random sampling to acquire cross-sectional data. The partial least–squire–structural equation model is adopted for data analysis. The research indicated that the happiness of Indonesian residents is influenced by the quality of government administration and the execution of new policies, with perceived responsiveness playing a moderating function. This study's model is an original contribution to the body of knowledge because this novel concept was not addressed in previous studies. The research has considered major practical and theoretical discoveries that have enhanced the literature with newly formed relationships and provided a strategic path ahead to the government department for the strategic happiness of citizens. Accordingly, the research has indicated significant future paths for scholars to improve the model of citizen happiness in the context of government policy implementation and work quality.